Shopping Guide
PAYMENTS

Thank you for your interest in purchasing items from Koto Tea. Payments on our online store can be made by credit card (via Stripe) or Paypal. The credit cards we accept are: VISA, MasterCard, JCB, American Express, and Diners Club International.

All orders on our online store are processed in Japanese Yen (¥)

For your reference, prices have been converted into your local currency based on a daily updated exchange rate. Final prices billed to you (in your currency) may vary slightly depending on the up to minute exchange rate and any charges your bank incurs. To choose a different currency, select from the menu below:

SECURITY

To protect your personal information, we follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SHIPPING

Koto Tea ships from Kyoto, Japan to most countries worldwide. However some countries impose restrictions on tea imports and we unfortunately can’t ship to those countries.

We aim to ship orders within 48 hours (excluding public holidays). We offer two types of shipping for customers, handling is included in the following prices:

STANDARD REGISTERED AIRMAIL: A flat rate of ¥550 ($5USD Approx.) for Standard Registered Airmail shipping by Japan Post

  • Shipments are made by ePacket International Shipping
  • Please note that a tracking number is provided for all shipments, however tracking is only available to SOME destinations
  • Please note that refunds are NOT available for this shipping method. Ship at your own risk. Please see refunds section below for more information.
  • Because tracking is not available to all destinations, we cannot let you know where your package is or exactly when it will arrive. Below is a guide:
  • Shipping to Asia & North America typically takes 7 – 14 days, but can take longer (especially to Canada)
  • Shipping to Europe, Middle East & Australia/NZ typically takes 10 – 20 days, but can take longer

Standard Shipping is available to the following countries (this list is subject to change at any time):

Andorra
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas

Bangladesh
Barbados
Belarus
Belgium
Belize
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Brazil

British Indian Ocean
British Virgin Islands
Brunei
Bulgaria
Cambodia
Canada
Cayman Islands
Chile
Cocos (Keeling) Islands
Cook Islands

Costa Rica
Croatia
Cuba
Cyprus
Czech Republic

Denmark
Dominica
Dominican Republic
Ecuador
El Salvador
Estonia
Falkland Islands
Faroe Islands
Fiji
Finland

France
French Guiana
French Polynesia
French Southern Territories
Georgia
Germany
Gibraltar
Greece
Greenland

Grenada
Guadeloupe
Guatemala
Guernsey
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland

Indonesia
Iran
Iraq
Isle of Man
Israel
Italy

Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia

Lebanon
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malaysia
Maldives
Malta
Marshall Islands

Martinique
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Myanmar

Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Norfolk Island
Norway

Oman
Pakistan
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Puerto Rico
Philippines
Poland
Portugal

Republic of Ireland
Réunion
Romania
Russia
Saint Barthelemy
Saint Helena
Saint Kitts & Nevis
Saint Lucia
Saint Martin
Saint Pierre & Miquelon

Saint Vincent
Samoa
San Marino
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa

South Korea
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Norway

Taiwan
Tajikistan
Thailand
Timor Leste
Tokelau Islands
Tonga
Trinidad & Tobago
Turks & Caicos Islands
Tuvalu
Ukraine

United Arab Emirates
United Kingdom
United States of America
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna Islands

Western Samoa
Yemen

EMS REGISTERED MAIL: Registered mail is sent using EMS (Express Mail Service)

  • Orders can be tracked using the tracking number we provide once order is shipped
  • Shipping usually takes 3 – 10 days but can vary depending on country
  • Prices vary depending on region, please enter your address on the checkout page for an accurate shipping cost. As a guide:
  • ¥1400 – Asia
  • ¥2000 – USA, Oceania, Middle East
  • ¥2200 – Europe
  • ¥2400 – South America & South Africa

Please note: If available in your country ‘EMS Registered Mail’ will become an option when you enter your address on the checkout page. EMS Registered Mail is available to the following countries (this list is subject to change at any time):

    Argentina
    Australia
    Austria
    Bangladesh
    Barbados
    Belarus
    Belgium
    Brazil
    Bulgaria
    Cambodia

    Canada
    Chile
    Costa Rica
    Croatia
    Cuba
    Cyprus
    Czech Republic
    Denmark
    Ecuador
    El Salvador

    Estonia
    Fiji
    Finland
    France
    Germany
    Greece
    Guam
    Honduras
    Hong Kong
    Hungary

    Iceland
    Indonesia
    Iran
    Iraq
    Ireland, Republic of
    Israel
    Italy
    Jamaica
    Jordan
    Kuwait

    Laos
    Latvia
    Lithuania
    Liechtenstein
    Luxembourg
    Macao
    Macedonia
    Malaysia
    Malta
    Mexico

    Monaco
    Mongolia
    Netherlands
    New Caledonia
    New Zealand
    Norway
    Oman

    Slovakia
    Slovenia
    South Africa
    South Korea
    Spain
    Sri Lanka
    Sweden
    Switzerland
    Taiwan
    Thailand

    Canada
    Chile
    Costa Rica
    Croatia
    Cuba
    Cyprus
    Czech Republic
    Denmark
    Ecuador
    El Salvador

    Trinidad and Tobago
    Ukraine
    United Arab Emirates
    United Kingdom
    United States
    Uruguay
    Venezuela
    Vietnam

    IMPORTANT (CUSTOMS & TAXES):

    Any custom duties which may occur in your respective country will be your responsibility. This is a particular issue for those in UK, Europe & South America which have strict custom rules.

    RETURNS & REFUNDS

    In general, all sales on this Website are final. However, with regards to refunds and returns, we aim to be fair to both customers and ourselves. Where available we offer both Standard and Registered shipping so customers can choose the level of risk they are comfortable with.

    If Standard Airmail is selected, as we have no control over shipments once in the postal system, we unfortunately cannot offer any refunds on packages that go missing.

    If EMS Registered Mail (with tracking) is selected for shipment and the package is lost by the postal service, we will reship the package. However, in the event of non-delivery due to failure to accept shipment, we will reship the order after it has returned to us (it usually takes about 3 months). In this case, the cost of reshipping must be paid by the customer.

    DAMAGE TO SHIPMENT

    In the event of damage to a shipment, please contact us immediately (within 7 days). Please take photos of the damage immediately upon arrival and submit them by email to info@kototea.com and we’ll attempt to rectify the situation as best we can.

    If you require any further information, please contact us at info@kototea.com or use the online contact form.