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Shopping Guide
PAYMENTS

Thank you for your interest in purchasing items from Koto Tea. Payments on our online store can be made by credit card (via Stripe) or Paypal. The credit cards we accept are: VISA, MasterCard, JCB, American Express, and Diners Club International.

All final payments on our store are made in Japanese Yen. For your reference, prices have been converted into your local currency based on a daily updated exchange rate. Final prices billed to you (in your currency) may vary slightly. To choose a different currency, please select from the menu below:

SECURITY

To protect your personal information, we follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SHIPPING

Koto Tea ships from Kyoto, Japan to most countries worldwide. However some countries impose restrictions on tea imports and we unfortunately can’t ship to those countries.

We aim to ship orders within 48 hours (excluding public holidays). We offer two types of shipping for customers, handling is included in the following prices:

STANDARD REGISTERED MAIL (ePacket)

A flat rate of ¥550 ($5USD Approx.) for Standard Registered Airmail shipping by Japan Post

  • Shipments are made by ePacket International Shipping
  • Please note that a tracking number is provided for all shipments, however tracking is only available to SOME destinations
  • Please note that refunds are limited for this shipping method (please see Returns & Refunds section at the bottom of this page). For shipping with full insurance and tracking, please see EMS option below
  • Because tracking is not available to all destinations, we cannot let you know where your package is or exactly when it will arrive. Below is a guide:
  • Shipping to Asia & North America typically takes 7 – 14 days, but can take longer (especially to Canada)
  • Shipping to Europe, Middle East & Australia/NZ typically takes 10 – 20 days, but can take longer

Standard Shipping is available to the following countries (this list is subject to change at any time):

ABC

Andorra
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas

Bangladesh
Barbados
Belarus
Belgium
Belize
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Brazil

British Indian Ocean
British Virgin Islands
Brunei
Bulgaria
Cambodia
Canada
Cayman Islands
Chile
Cocos (Keeling) Islands
Cook Islands

Costa Rica
Croatia
Cuba
Cyprus
Czech Republic

DEFGHI

Denmark
Dominica
Dominican Republic
Ecuador
El Salvador
Estonia
Falkland Islands
Faroe Islands
Fiji
Finland

France
French Guiana
French Polynesia
French Southern Territories
Georgia
Germany
Gibraltar
Greece
Greenland

Grenada
Guadeloupe
Guatemala
Guernsey
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland

Indonesia
Iran
Iraq
Isle of Man
Israel
Italy

JKLMN

Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia

Lebanon
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malaysia
Maldives
Malta
Marshall Islands

Martinique
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Myanmar

Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Norfolk Island
Norway

QPRS

Oman
Pakistan
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Puerto Rico
Philippines
Poland
Portugal

Republic of Ireland
Réunion
Romania
Russia
Saint Barthelemy
Saint Helena
Saint Kitts & Nevis
Saint Lucia
Saint Martin
Saint Pierre & Miquelon

Saint Vincent
Samoa
San Marino
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa

South Korea
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Norway

TUVWXYZ

Taiwan
Tajikistan
Thailand
Timor Leste
Tokelau Islands
Tonga
Trinidad & Tobago
Turks & Caicos Islands
Tuvalu
Ukraine

United Arab Emirates
United Kingdom
United States of America
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna Islands

Western Samoa
Yemen

EMS REGISTERED MAIL

Express registered mail is sent using EMS (Express Mail Service)

  • Orders can be tracked using the tracking number we provide once order is shipped
  • Shipping usually takes 3 – 10 days but can vary depending on country
  • Prices vary depending on region, please enter your address on the checkout page for an accurate shipping cost. As a guide:
  • ¥1400 – Asia
  • ¥2000 – USA, Oceania, Middle East
  • ¥2200 – Europe
  • ¥2400 – South America & South Africa

Please note: If available in your country, ‘EMS Registered Mail’ will become an option when you enter your address on the checkout page. EMS Registered Mail is available to the following countries (this list is subject to change at any time):

A – K

Argentina
Australia
Austria
Bangladesh
Barbados
Belarus
Belgium
Brazil
Bulgaria
Cambodia

Canada
Chile
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Ecuador
El Salvador

Estonia
Fiji
Finland
France
Germany
Greece
Guam
Honduras
Hong Kong
Hungary

Iceland
Indonesia
Iran
Iraq
Ireland, Republic of
Israel
Italy
Jamaica
Jordan
Kuwait

L – Z

Laos
Latvia
Lithuania
Liechtenstein
Luxembourg
Macao
Macedonia
Malaysia
Malta
Mexico

Monaco
Mongolia
Netherlands
New Caledonia
New Zealand
Norway
Oman
Slovakia
Slovenia
South Africa

South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Ukraine
United Arab Emirates

United Kingdom
United States
Uruguay
Venezuela
Vietnam

IMPORTANT (CUSTOMS & TAXES)

Any custom duties which may occur in your respective country will be your responsibility. This is a particular issue for those in UK, Europe & South America which have strict custom rules.

RETURNS & REFUNDS

In general, all sales on this Website are final. If items are damaged or go missing during shipping, we will make an insurance claim with the post office. If/when the claim is successful we will offer refunds based on the shipping method:

If Standard Registered Mail is selected, there is limited insurance available for this shipping method. We can only refund up to the amount of ¥6,000 ($55USD Approx.)

If EMS Registered Mail is selected, full tracking and insurance is provided.

**In the event of non-delivery due to failure to accept shipment, we will reship the order after it has returned to us (it usually takes about 3 months). In this case, the cost of reshipping must be paid by the customer.

 

DAMAGE TO SHIPMENT

In the event of damage to a shipment, please contact us immediately (within 7 days). Please take photos of the damage immediately upon arrival and submit them by email to info@kototea.com and we’ll attempt to rectify the situation as best we can.

If you require any further information, please contact us at info@kototea.com or use the online contact form.